Shipping policy

Shipping Policy

Highland Home Fragrance

We aim to get your order to you as quickly and safely as possible. Please read the information below before placing your order.

Processing Times

All orders are handmade and carefully packed with love. Please allow 2–5 working days for your order to be prepared before dispatch.

During busy periods, launches, sales or holidays, processing times may take a little longer. We will always do our best to keep you updated.

Delivery

Orders are dispatched using a suitable postal or courier service.

Once your order has been dispatched, you will receive confirmation where applicable.

Please ensure that your delivery address is entered correctly when placing your order. Highland Home Fragrance cannot be held responsible for orders delivered to an incorrect address provided by the customer.

Delivery Times

UK orders generally arrive within 2–5 working days after dispatch, although delivery times can vary depending on the postal service and circumstances outside our control.

Please allow additional time during weekends, bank holidays and particularly busy periods.

Damaged or Missing Orders

We package all orders carefully to help prevent damage during transit. However, if your parcel arrives damaged, please contact us as soon as possible with photographs of the packaging and the damaged items.

If your order has not arrived within a reasonable timeframe, please contact us so we can look into this for you.